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Effectiveness Management in Environmental Services (Level 3) :Performance and Continuous Improvement:
Effective management involves monitoring outcomes and driving improvement:
Conducting regular audits and inspections
Tracking KPIs (cleanliness scores, waste reduction metrics, staff performance)
Gathering customer and staff feedback
Implementing corrective actions
Encouraging professional development of staff
Health and Safety Compliance:
Critical components include:
Understanding COSHH (Control of Substances Hazardous to Health)
Ensuring PPE use and safe work practices
Following infection prevention protocols (especially in healthcare or food services)
Maintaining incident and risk assessment records