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Qualities that Help Desk Technicians Must Possess
Put Customers First:
The best help desk technicians put end-users always first. This means making your current end user’s problem occur be your primary priority, even if you don’t sight it as a pressing issue.
Be Empathetic:
Empathy is hands down more essential than technical help desk skills. Empathetic help desk technicians can better contact their end users and make them feel understood.
You’ll find out as you develop your active listening skills that end users will tell you just about everything you need to know to resolve their problem. This not only builds empathy but also helps you to get more information while asking fewer questions.