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What are the main principles of ISO 9001?
ISO 9001:2015 is based on seven quality management principles:
- Customer focus
- Leadership
- Engagement of people
- Process approach
- Improvement
- Evidence-based decision making
- Relationship management
These principles provide the foundation for developing an effective quality management system.
For example, customer focus requires an organization to understand customer needs and expectations and strive to enhance customer satisfaction.