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What is a ISO 9001 Quality Management System (QMS)?
A Quality Management System is a structured framework used by an organization to control and improve the processes that affect the quality of its products and services.
A QMS typically includes:
- Quality policy
- Quality objectives
- Organizational responsibilities
- Process controls
- Risk and opportunity management
- Customer requirement controls
- Supplier controls
- Competence and training
- Monitoring and measurement
- Internal audits
- Management reviews
- Corrective actions
- Continual improvement