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What is customer focus in ISO 9001?
Customer focus is one of the fundamental principles of ISO 9001.
Organizations need to understand customer requirements and applicable requirements related to their products and services. They should also monitor customer perceptions and satisfaction where appropriate.
Customer focus can involve:
- Understanding customer specifications
- Reviewing contracts and orders
- Meeting agreed delivery requirements
- Handling customer complaints
- Monitoring customer feedback
- Measuring customer satisfaction
- Taking corrective action when problems occur
The ultimate objective is to consistently meet customer requirements and enhance customer satisfaction.
HOW DYNAMIC SAFETY CAN HELP YOU?
Dynamic Safety provides consultancy services to guide your organization through the stages of development, implementation and trial audit. The internal Auditor course is also available on a monthly basis.